Returns & Exchanges
Due to the artisanal nature of our products, we accept returns on unopened and unused items within 14 days of delivery.
1
Initiate Request
Contact our concierge team at [email protected] with your order number to request a return authorization.
2
Prepare Package
Ensure the fragrance is in its original wooden box with the cellophane seal intact. Secure it in the original shipping carton.
3
Ship Item
Affix the provided prepaid shipping label and drop the package off at any authorized carrier location.
4
Inspection & Refund
Once our laboratory verifies the product's condition, your refund will be processed to the original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing